Privacy Policy

Introduction

Graveline Lowell Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, physical address, and project details when you request quotes or services. We may also collect information automatically through your use of our website, including IP address, browser type, device information, and pages visited. This information helps us improve our services and provide better customer experiences.

How We Use Your Information

We use the information we collect to provide and improve our services, respond to your inquiries, schedule appointments, prepare quotes and estimates, process payments, and communicate with you about your projects. We may also use your information to send marketing communications about our services, though you can opt out of these communications at any time. We use website analytics to understand how visitors use our site and to improve user experience.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors, scheduling software, or email service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose information when required by law or to protect our rights and safety.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may limit some website functionality. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device for a specified period.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Graveline Lowell Concrete through our website and services.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption of sensitive data, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records and communications are typically retained for several years for business and legal purposes. You may request deletion of your personal information, subject to our legal and business requirements.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. You can request a copy of the personal information we hold about you or ask us to update inaccurate information. We will respond to your requests in accordance with applicable privacy laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. Parents or guardians who believe we may have collected information from a child should contact us immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. California residents may exercise these rights by contacting us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Graveline Lowell Concrete
1201 Bridge St #22
Lowell, MA 01850
Phone: (978) 954-0796